FAQ
1. What products does Zivaco sell?
Zivaco specializes in Office Chairs and Conference Chairs designed for home offices, business workplaces, meeting rooms, and other professional environments.
2. Where do you ship?
We currently ship only within the United Kingdom.
3. Do you charge for shipping?
No. We offer free shipping on all eligible orders delivered within the United Kingdom.
4. How long does delivery take?
Orders are typically processed within 1–2 business days after successful payment. Estimated delivery takes 6–7 business days, with a total estimated delivery time of approximately 9 business days.
5. What payment methods do you accept?
We accept secure payments through the payment methods displayed during checkout. Your order will be processed once payment has been successfully completed.
6. What should I do if my payment is declined?
If your payment is unsuccessful, please verify your payment details, ensure sufficient funds are available, or contact your bank or payment provider before attempting your purchase again.
7. Can I cancel my order?
If you wish to cancel your order, please contact us as soon as possible. Orders that have already been processed or dispatched may no longer be eligible for cancellation.
8. What is your return policy?
We accept returns for both defective and non-defective products within 30 days of delivery, provided the return meets the conditions outlined in our Return & Refund Policy.
9. Who pays for return shipping?
Customers are generally responsible for return shipping costs. However, if the item is damaged, defective, incorrect, or the return is required due to an error made by Zivaco, we will cover the applicable return shipping cost.
10. Do you offer exchanges?
No. We currently do not offer product exchanges.
11. How long does it take to receive a refund?
Once your return has been received, reviewed, and approved, refunds are generally processed within 10 business days. The time it takes for the funds to appear in your account may vary depending on your bank or payment provider.
12. What should I do if I receive a damaged or incorrect item?
Please contact our customer support team as soon as reasonably possible after delivery. Include your order number and clear photographs of the item and, where applicable, the packaging so we can review your request.
13. Is my personal information secure?
We take reasonable administrative, technical, and organizational measures to help protect the personal information you provide. For more information, please review our Privacy Policy.
14. Does your website use cookies?
Yes. Our website uses cookies and similar technologies to support website functionality, improve performance, remember user preferences, and analyze website usage. You can manage your cookie preferences through your browser settings.
15. How can I contact Zivaco?
You can contact us using the details below:
Email: support@zivaco.shop
Business Hours: Monday to Friday, 09:00 AM – 05:00 PM (GMT+1)
Chat Support: Available 24/7
16. Where can I read your store policies?
Our store policies are available on the following pages:
- Privacy Policy
- Terms & Conditions
- Shipping Policy
- Return & Refund Policy
- Payment Policy
- Legal Notice
17. How can I track my order?
Once your order has been shipped, any available shipping updates or tracking information will be provided, where applicable, using the contact details you provided during checkout.
18. Can I change my shipping address after placing an order?
If you need to update your shipping address, please contact us as soon as possible. We will make every reasonable effort to update your order before it has been processed or dispatched. Once an order has been shipped, changes to the delivery address may no longer be possible.
19. What currency are prices displayed in?
All prices on our website are displayed in British Pounds Sterling (GBP £) unless otherwise stated.
20. How do I contact customer support?
If you have any questions about your order, our products, or our policies, please email us at support@zivaco.shop during our business hours. Our customer support team will be happy to assist you.