Shipping Policy
Effective Date: July 19, 2026
At Zivaco, we aim to process and deliver your order as efficiently as possible. This Shipping Policy explains how we process orders, estimated delivery timeframes, shipping charges, and other important shipping information. Please read this policy before placing an order.
All orders are subject to product availability and successful payment verification. Once your order has been processed, you will receive an order confirmation. If tracking information is available for your shipment, it will be sent to the email address provided during checkout.
Shipping Destinations
Zivaco currently ships only within the United Kingdom. Orders with delivery addresses outside the United Kingdom cannot be processed.
Shipping Charges
We offer Free Shipping on all eligible orders delivered within the United Kingdom.
There are no additional shipping charges unless otherwise stated during checkout.
Order Processing
Orders are processed during our regular business days.
-
- Business Days: Monday to Friday
-
- Processing Time: 1–2 Business Days
-
- Order Cut-Off Time: 03:00 PM (GMT+1)
Orders placed after the daily cut-off time, on weekends, or on public holidays will begin processing on the next available business day.
Transit Time
After an order has been processed and dispatched, the estimated transit time is:
-
- 6–7 Business Days
Transit times may vary depending on the delivery location, carrier operations, weather conditions, public holidays, or other circumstances beyond our control.
Estimated Delivery Time
The estimated total delivery time for most orders is approximately 9 Business Days, including processing and transit time.
Please note that this is an estimate and should not be considered a guaranteed delivery date.
Shipping Carriers
To deliver your orders, we may use one or more of the following shipping carriers:
-
- Evri
-
- DPD
-
- UPS
-
- DHL
The shipping carrier used for your order may vary depending on the destination and operational requirements.
Order Tracking
Where tracking is available, tracking information will be sent to your email address after your order has been dispatched.
Please allow some time for the carrier to update the tracking information after shipment.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information at checkout.
If an incorrect or incomplete address is provided, delivery delays or additional carrier charges may occur. If you notice an error after placing your order, please contact us as soon as possible. We will make reasonable efforts to update the information before your order is dispatched.
Late or Delayed Deliveries
While we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances outside our control, including:
-
- Adverse weather conditions
-
- Carrier operational delays
-
- High shipping volumes
-
- Public holidays
-
- Unexpected transportation disruptions
If your order has not arrived within the expected delivery timeframe, please contact our customer support team. We will work with the shipping carrier to review the shipment and provide updates whenever possible.
Lost Packages
If you believe your package has been lost during transit, please contact us at support@zivaco.shop. We will work with the shipping carrier to investigate the shipment and assist you throughout the resolution process.
Damaged or Incorrect Items
If your order arrives damaged or you receive an incorrect item, please contact us as soon as reasonably possible after delivery. Please include your order number and, where applicable, photographs of the item so we can review the issue and provide assistance in accordance with our Returns & Refund Policy.
Contact Us
If you have any questions regarding this Shipping Policy, please contact us.
Business Name: Zivaco
Email: support@zivaco.shop
Business Address: 8 Middle Cl, Appleby-in-Westmorland CA16 6SD, United Kingdom
Business Days: Monday – Friday
Business Hours: 09:00 AM – 05:00 PM (GMT+1)
Chat Support: Available 24/7