Payment Policy
Effective Date: July 19, 2026
At Zivaco, we strive to provide a secure and straightforward payment process for our customers. This Payment Policy explains the payment methods we accept, when payments are processed, pricing information, and other important payment-related details. Please review this policy before placing an order.
By completing a purchase on our website, you confirm that you are authorized to use the selected payment method and that the information provided during checkout is accurate.
Accepted Payment Methods
We currently accept the following payment methods:
- Visa
- Mastercard
- American Express
- Discover
The payment methods available at checkout may change from time to time.
Currency
All prices displayed on the Zivaco website are listed in British Pounds Sterling (GBP £).
Orders are charged in GBP (£) at the time of purchase.
Payment Authorization
When you place an order, your payment is subject to authorization and verification by your payment provider. Orders will only be processed after payment has been successfully authorized.
If payment cannot be verified or is declined, your order may be delayed, placed on hold, or cancelled.
Payment Verification
To help protect both our customers and our business, some orders may require additional payment verification before they are processed. Verification may be requested if an order cannot be automatically confirmed through our payment systems or if additional information is needed to complete the transaction.
If verification is required, we may contact you using the email address or phone number provided during checkout. Failure to provide the requested information within a reasonable period may result in a delay or cancellation of the order.
Pricing
We make reasonable efforts to ensure that product prices displayed on our website are accurate.
If a pricing error is identified before your order is processed, we reserve the right to cancel the order or contact you with the correct pricing information before proceeding.
Taxes
Where applicable, taxes will be calculated and displayed during checkout before you complete your purchase.
Billing Information
Customers are responsible for providing complete and accurate billing information when placing an order. If the billing information provided is incorrect or cannot be verified, payment processing may be delayed or the order may be cancelled.
Please ensure that the billing details entered during checkout match the information associated with your selected payment method.
Order Confirmation
Once your payment has been successfully processed, you will receive an order confirmation at the email address provided during checkout.
Receiving an order confirmation does not guarantee immediate shipment. Orders remain subject to payment verification, product availability, and order processing.
Payment Security
Payments made through our website are processed using secure payment service providers.
Zivaco does not store your complete payment card information on its servers.
Failed or Declined Payments
In some cases, a payment may not be successfully completed or may be declined by your payment provider. This can happen for several reasons, including but not limited to:
- Insufficient available funds
- Incorrect payment or billing information
- Payment authorization failure
- Security or fraud prevention checks
- Restrictions or limits set by your bank or payment provider
- Temporary technical issues with the payment service
If your payment is declined, no order will be processed until a successful payment has been received. We recommend reviewing your payment details, ensuring sufficient funds are available, or contacting your bank or payment provider for further assistance before placing your order again.
Refunds
Approved refunds will be issued to the original payment method used for the purchase.
Please refer to our Returns & Refund Policy for complete information regarding refund eligibility and processing times.
Fraud Prevention
To help protect our customers and our business, certain orders may be reviewed before processing. If additional verification is required, we may contact you using the information provided with your order.
Changes to This Payment Policy
We may update this Payment Policy from time to time to reflect changes in our business practices or legal requirements. Any updates will be posted on this page with the revised effective date.
Contact Us
If you have any questions regarding this Payment Policy, please contact us.
Business Name: Zivaco
Email: support@zivaco.shop
Business Address: 8 Middle Cl, Appleby-in-Westmorland CA16 6SD, United Kingdom
Business Days: Monday – Friday
Business Hours: 09:00 AM – 05:00 PM (GMT+1)
Chat Support: Available 24/7