Privacy Policy

Effective Date: July 18, 2026
At Zivaco, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you when you visit our website or place an order.
By using our website, you agree to the collection and use of information as described in this Privacy Policy.

Information We Collect

When you visit our website or place an order, we may collect the following information:

Full name
Billing and shipping address
Email address
Phone number (if provided)
Order details
Payment information processed through our payment providers
IP address
Browser and device information
Website usage information collected through cookies and similar technologies

How We Use Your Information

Your information may be used to:

Process and fulfill your orders
Provide customer support
Send order confirmations and shipping updates
Respond to your inquiries
Improve our website and customer experience
Maintain website security and help prevent fraudulent activity
Comply with applicable legal obligations

Payment Information

Payments made through our website are processed by secure third-party payment providers. Zivaco does not store your complete payment card information on its servers.
Cookies and Similar Technologies
Our website uses cookies and similar technologies to help provide a reliable browsing experience, improve website functionality, and understand how visitors interact with our website. These technologies allow us to maintain essential website features and evaluate overall website performance.
Cookies may be used to:

Ensure the website functions properly
Remember your preferences during future visits
Improve website performance and usability
Analyze website traffic and visitor interactions
Help identify and resolve technical issues

Most web browsers allow you to manage, block, or delete cookies through their settings. Please note that disabling certain cookies may affect the availability or functionality of some features on our website.

Sharing Your Information

We do not sell your personal information.
Your information may be shared only when necessary with:

Payment service providers
Shipping carriers for order delivery
Service providers who assist in operating our website
Government authorities when required by applicable law

Information is shared only for the purposes necessary to provide our services or comply with legal requirements.

Data Security

We take reasonable administrative, technical, and organizational measures to help protect the personal information you provide against unauthorized access, disclosure, alteration, misuse, or loss. Access to personal information is limited to authorized personnel and service providers who require it to perform their responsibilities.
While we make reasonable efforts to safeguard your information, no method of transmitting data over the internet or storing electronic information can be guaranteed to be completely secure. For this reason, we encourage users to take appropriate precautions when sharing information online.

Data Retention

We retain personal information only for as long as it is reasonably necessary to fulfill the purposes for which it was collected. This may include processing and delivering orders, providing customer support, maintaining business and transaction records, resolving disputes, meeting legal or regulatory obligations, and enforcing our policies.
When personal information is no longer required for these purposes, we will take reasonable steps to securely delete, anonymize, or otherwise dispose of it in accordance with applicable laws and our record retention practices.

Your Privacy Rights

Depending on applicable laws, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of eligible personal information
Request information about how your personal data is used
Withdraw consent where permitted by law

To submit a privacy-related request, please contact us using the information provided below.

Third-Party Services

Our website may contain links to third-party websites or use third-party services. These services operate under their own privacy policies, and we encourage you to review those policies before providing personal information.

Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be posted on this page with the revised effective date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

Business Name: Zivaco
Email: support@zivaco.shop
Business Address: 8 Middle Cl, Appleby-in-Westmorland CA16 6SD, United Kingdom
Business Days: Monday – Friday
Business Hours: 09:00 AM – 05:00 PM (GMT+1)
Chat Support: Available 24/7